Bella, a sleeping purple and silver fairy on a leaf

If a product arrives and you are not satisfied, please contact me and I will do everything I can to handle the situation appropriately.  It is important to me that you are satisfied with your order.

I will package the items as carefully as possible to prevent any damage during transit, and indicate that your parcel is fragile with a sticker.  However, once the items leave my kitchen, I cannot control how they are handled during transit.  Please note that the weather can affect your cake topper should it be left outside.  I have arranged for your cake topper to arrive by Royal Mail's 2nd class delivery service to keep postal costs to a minimum.  I will of course email you with an estimated date of delivery.

When you receive your order, please unwrap it very carefully as fondant can be fragile. If a piece happens to break, it can usually be repaired with a small amount of water or icing.  If your fondant cake topper seems a little soft, allow it to dry at room temperature - I promise you the fondant will harden.  If you would like to keep your cake topper. it can be stored as a keepsake in an airtight container in a cool, dry. dark spot, e.g. a cupboard.  Do not freeze or refrigerate your cake topper as it will become soft and sticky.  Alternatively, I would suggest consuming your cake topper within 3 months or purchase.

 

On the day of your event, simply glue your cake topper and accessories to your cake using a little water.

 

Hope you have a wonderful day to remember, and enjoy the cake topper.

 

Thank you for your order.

 

Jo Blakey

Owner of Countryside Cake Creations